TERMS AND CONDITIONS OF SALE
1. WHO WE ARE
We are Sam Lander a sole company incorporated in England and Wales. Our registered address is Sam Lander, The Common, Crich,, Matlock, Debyshire, DE4 5BH
2. TERMS AND CONDITIONS
These terms, together with any other referenced documents (Terms and Conditions) shall apply when you purchase any product(s) (Products) through the www.samlander.com, in our store or by phone within the UK and/or EU. These Terms and Conditions set out:
If you do not understand anything contained within these Terms and Conditions and want to talk to us about it, please contact us by sending an email to
3. PRIVACY AND DATA PROTECTION
4. ORDERING PRODUCTS FROM US
4.1 This clause explains how a legally binding contract for the sale of Products is formed between you and us when you place an order for such Products via the Website or by phone (Order) or make a purchase in store.
4.2 If you are under the age of 18, you must not place an Order for, or make any Purchase of, any Product(s) from us.
Orders via the Website or phone.
4.3 A legally binding contract for the purchase of Products will arise between you and us after you have placed an Order for Products and we have provided an email confirming acceptance of your Order (Confirmation Email). No legally binding contract will arise, and we shall have no obligation to provide Products to you, unless and until we have provided you with a Confirmation Email. For the avoidance of doubt, any written communication merely acknowledging that your Order has been placed and/or received will not constitute a Confirmation Email.
4.4 The Confirmation Email details the Order and the total amount payable. Should there be any error, or you do not receive a Confirmation Email please contact us as soon as possible at
4.5 We may refuse to accept your Order for any reason, including but not limited to the following reasons:
4.5.1 the Products are unavailable;
4.5.2 we cannot authorise your payment;
4.5.3 you are not allowed to buy the Products from us;
4.5.4 we are not allowed to sell the Products to you;
4.5.5 you have placed an Order for too many units of Products;
4.5.6 your order has not passed our fraud screening process, or your payment type or card issuer has rejected your order; or
4.5.7 there has been a mistake on the pricing or description of the Products.
4.6 All Orders are subject to availability.
4.7 A legally binding contract governing the purchase of Products from us will arise at the time of you making payment for Products in one of our Stores.
4.8 Upon your In-Store Purchase being made, we will issue you with a receipt of purchase which evidences the price paid for Products and the date of such Purchase.
5. MADE-TO-ORDER PRODUCTS
5.1 Any made-to-order, customised or bespoke products (Made-to-Order) are subject to additional terms and conditions, please contact us via
6. DESCRIPTIONS OF THE PRODUCTS
6.1 Every effort has been made to reflect Product colours on our Website as accurately as possible. However, due to factors such as differences in screen and device settings, we are unable to guarantee that the colour you will see on your screen or device will accurately reflect the true colour of the Product.
6.2 All drawings, photos, descriptive matter, specifications and advertising displayed on our Website and any descriptions, photos or illustrations contained in our catalogues or brochures are issued and published for the sole purpose of giving an approximate idea of the Products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
6.3 If you purchase the same Products under separate orders, we cannot guarantee that the Products supplied will be from the same fabrics or materials batch and therefore may not be an exact colour match.
6.4 All images, descriptions, drawings, specifications and advertising are for the sole use of Sam Lander and our business partners and not to be used or copied unless authorised.
6.5 Concrete, powder mixtures and wood are materials with variations in the colour, grain,pattern and texture over which Sam Lander has no control and cannot guarantee that the Products you receive will be exactly as the displayed product, website or catalogue image.
6.6 All measurements given are approximate but as accurate as possible.
7. DELIVERY, RETURNS AND REFUNDS
Please view our full Delivery and Returns Policy via our website link.
8. PRICES AND PAYMENT
8.1 The prices displayed on our Website, by phone and/or in-Store are quoted in local currency where applicable.
8.2 All prices are quoted with applicable local value added tax charges and local duties included, exclusive of delivery charges and packaging, which will be charged at the rates specified during the checkout process. Any orders requested for overseas delivery may be subject to additional duties and charges based on destination and method of shipment.
8.3 We will from time to time apply reductions against the normal prices of selected Products and/or their shipping costs. We may do this by applying promotional codes to the listings of those Products on the Website or in-Store, in which case the deductions will be labelled on the Website or on the Product in-Store and applied automatically at the checkout stage of your purchase transaction.
8.5 Your credit card or debit card will only be charged at the time of you submitting an Order to us (if made via the Website or phone) or at the time of you making payment to us directly (if made in-Store).
9. DISCOUNTED PRODUCTS
9.1 We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though our Website, by phone or in-Store. At the time of being issued with a discount code, you will also be issued with applicable terms and conditions relating to the use of any promotional discount code. By using any discount code provided to you, you agree to use and be bound by such terms and conditions.
9.2 We reserve the right to exclude certain products from promotions and to withdraw a discount code without prior notice.
9.3 Any promotional gift offered by us as part of your purchase of Products is non-returnable and non-refundable.
10. LIMIT ON OUR RESPONSIBILITY TO YOU
10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
10.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
10.1.2 business losses; and
10.1.3 losses to non-consumers.
11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you and advise you to seek independent advice in regards to such dispute.