Cancellations & Returns

  1. Cancelling Orders made via the Website /or phone. As a consumer, when you buy via our Website or by phone you are entitled to return your Products to us for any reason any time within 28 days of delivery (or collection from our shop, as the case may be) of the Products to you or your representative, provided you are able to provide evidence of purchase of the Product from us ( by providing us with a copy of your receipt).

 

In order to benefit from this right of cancellation, you must within 14 days of  receiving the Products, make a clear statement of your decision to cancel the contract by sending an email to office@samlander.com or otherwise use the below cancellation form and return via email to office@samlander.com:

 

Cancellation form

 

To: office@samlander.com

 

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods [*]/the supply of the following service ,

Order Reference:

 

Ordered on /received on:                                                  

 

You’re Name:                                                                                                       

 

You’re address:

 

You’re contact details:

Email:

Telephone:

 

You’re Signature:

 

Date:

 

 

  1.  Cancelling In-Store Purchases. As a consumer, when you make an In-Store Purchase, you are entitled to return such Products to Store where they were purchased anytime within 28 days of the date of In-Store Purchase.

  2. Returning Made-to-order, customised, or bespoke Products.

 

Generally, made to order/bespoke products cannot be returned to us unless they are not of satisfactory quality, not fit for purpose, not as described or do not match any sample that you have seen or examined prior to purchasing such Products from us.

 

Any Made-to-Order Products are subject to additional terms and conditions available upon request.

 

  1. Returning faulty Products.

 

Your legal rights under the Consumer Rights Act 2015, require Products to:

 

 

 

 

 

 

 

Your legal rights if Products are faulty. If a Product does not comply with any of the requirements in clause 4 above, you will benefit from:

 

 

 

If a fault develops after the first six months, you must prove that the Product was faulty at the time it was first delivered to you to be entitled to receive any refund or partial refund.

 

 

  1. Returning Products purchased in-Store. To return Products purchased in-Store, simply return take the Product to the Store from where it was purchased and present your purchase receipt to our customer services team.

 

Please note, all Products should be returned in their original, undamaged packaging.

 

  1. Returning Products ordered via our Website or phone.

 

To authorise a return

  • Complete our Cancelation form found above.

 

  • Remember to include your order number & telephone number.

 

  • Remember to include the reason for your return.

 

  • We will then be in touch via email or phone with a return label for you to print off.

 

  1. Refunds. If you are entitled to a refund, we will refund to you all payments received from you for the Products that you have chosen to return to us within 14 days of us receiving the products.

 

We may deduct any applicable amount from the refund if such Products are returned to us in an un-satisfactory condition.

Sam lander

Sam Lander

Unit 42 

Coney Green Business Centre

Wingfield View

Clay Cross

Derbyshire

United Kingdom

01246 252850